CIVD
Frequently Asked Question
How to Access CIVD?
CIVD can be accessed through the following site: https://civdmigas.skkmigas.go.id/vnd/index.jwebs.
To access the application:
• Log in using your registered username and password.
• If you don't have an account yet, click the 'Register' option to create a new account.
• Contact the admin if you encounter access issues through the chatbot on the CIVD homepage or email: helpdesk.civd@pengadaan.com
If I Access the CIVD Website, Will the Goods/Services Provider (PBJ) Be Automatically Registered in the CIVD System?
No, PBJ must:
• Fill out all the required data in the system.
• Upload all necessary documents.
• Wait for verification and approval by the relevant KKKS.
What if I Forgot My Password or Username?
You can reset your password or recover your username by following these steps:
Go to the CIVD login page.
Click "click here" (blue text below the Login button), or access the following link: https://www.civd-migas.com/#home/forgot.
The password reset page will open.
Enter the email registered by the admin for your account.
Click the "Send" button.
Check your email (including the Spam folder) for the password reset link.
Click the link to open the password reset page.
Enter your new password, confirm it, then click "Change Password".
Once successful, use your new username and password to log in to CIVD again.
How to Use the Username and Password? Can They Be Changed or Should They Remain the Same?
Username:
• The username cannot be changed once it is set. Ensure you use the correct username during registration.
Password:
• The password can be changed through the "Change Password" option available on the login page.
• If you forget your password, use the "Forgot Password" feature to reset it.
Technical Assistance:
• If you encounter technical issues with changing your password or accessing your account, please contact the CIVD Helpdesk via email: helpdesk.civd@pengadaan.com
If the SPDA Expires, Does the PBJ Need to Renew It Through CIVD?
Yes, the PBJ needs to update the expired data in the CIVD system with the following steps:
1. Log in to the CIVD system using your account.
2. Check the notification or SPDA status on your account dashboard.
3. Complete or re-upload the documents required for the SPDA renewal.
4. After the data is updated, resubmit it for verification by the relevant KKKS.
5. Wait for KKKS to approve your data update, and a new SPDA will be issued.
Note:
Ensure all documents are active and match the data registered in the system. If any of these documents are invalid or expired, your SPDA cannot be renewed.
How can we know that a Goods/Services Provider (PBJ) is active in CIVD?
A Goods/Services Provider (PBJ) is considered active in CIVD if they have an SPDA (Certificate Replacing Administrative Documents).
• The SPDA is issued after the PBJ’s documents and data have been verified and approved by the relevant KKKS.
• PBJ can check their SPDA’s activity status and validity through the CIVD account dashboard.
Note:
• The SPDA is proof that the PBJ has met the administrative requirements to be a partner of KKKS, including Medco.
• Ensure that the SPDA is still valid to maintain the active status in CIVD.
If a Goods/Services Provider (PBJ) has registered with one KKKS but has not received the latest SPDA, can they participate in a tender?
No, PBJ cannot participate in the tender process at CIVD-member KKKS without having an SPDA (Certificate Replacing Administrative Documents). To expedite the issuance of SPDA, PBJ can follow these steps:
Contact the CIVD PIC at the KKKS where the PBJ registered to ensure the document verification process is smooth.
Double-check that all required documents have been uploaded and are valid according to the regulations.
Contact the CIVD Helpdesk via email: helpdesk.civd@pengadaan.com.
Once all documents are verified and approved, the SPDA will be issued by the relevant KKKS.
Note:
• Ensure all data and documents entered into CIVD are accurate and up-to-date to expedite the verification process.
• The issuance of SPDA depends entirely on the completeness and validity of the PBJ’s documents.
Why does the CIVD page only show the Header & Footer?
This might be due to using a browser that does not meet the recommendations. To resolve this issue:
Use one of the recommended browsers:
• Latest version of Google Chrome
• Latest version of Mozilla Firefox
• Internet Explorer 10 or newer
Ensure that your browser is updated to the latest version.
If the issue persists, try clearing the cache and cookies in your browser.
Note:
If you’ve followed the steps above and the issue continues, please contact the CIVD Helpdesk via email: helpdesk.civd@pengadaan.com.
Can the SPDA verification in CIVD be transferred to another KKKS?
Data uploaded to the CIVD system can only be transferred to another KKKS under the following conditions:
• The PBJ must contact the KKKS where the data was initially uploaded to request approval for the transfer.
• Once approved, the data transfer to the new KKKS can be processed.
• The verification will continue with the new KKKS according to the applicable procedures.
Can data be completed gradually, or must everything be completed at once?
Data can be completed gradually.
Note:
• Ensure that data already uploaded is saved to prevent it from being lost in the system.
• All required documents must be completed before data can be verified by KKKS.
• Registration cannot proceed if all documents have not been uploaded.
Can a Vendor switch KKKS from a previously issued SPDA?
Yes, a vendor can switch KKKS with the following conditions:
• The vendor has gone through the Profile Update approval process by the KKKS selected during registration.
• The vendor is not in the verification or approval process of a specific KKKS (the process status must be completed and not pending).
• The vendor can select a new KKKS through the Vendor Profile Update menu and then use the feature in the "Submit" tab.
How can I request help through the CIVD Helpdesk?
Users can contact the CIVD Helpdesk via:
• Email: helpdesk.civd@pengadaan.com
Service Hours:
• Working Days: Monday - Friday
• Working Hours: 07:30 - 16:30 WIB
Why am I not receiving emails from CIVD?
Here are some steps you can take:
Ensure the email used for registration in the CIVD Application is valid and active.
Check your email’s spam or junk folder.
If using a company email, make sure the company’s mail security allows emails from helpdesk.civd@pengadaan.com and mailsender.adw.co.id.
Can a Goods/Services Provider (PBJ) change the email used during the initial registration process?
PBJ can request to change the email with the following procedure:
Send a request via email to helpdesk.civd@pengadaan.com.
The Helpdesk will escalate the request to the KKKS to verify if the requester is the registered PIC.
If the request is approved, the Helpdesk will update the email address in the system.
Note:
Items that cannot be changed: The NPWP number that has been registered.
What should I do if I can't fill out the Captcha or Password?
If you encounter technical issues such as being unable to fill out the Captcha or Password, please:
• Ensure your internet connection is stable.
• Try using another recommended browser (Google Chrome, Mozilla Firefox, or the latest version of Internet Explorer).
• If the issue persists, contact the CIVD Helpdesk via email: helpdesk.civd@pengadaan.com.
Can an SPDA issued by one KKKS be used to participate in procurement processes in other KKKS?
Yes, the SPDA issued by one KKKS member of CIVD is valid for all KKKS within the CIVD system.
If the SPDA has expired, does it have to be renewed at the initial KKKS where registration took place?
No, PBJ cwill be assigned randomly by system to any KKKS member of CIVD to renew the SPDA.
Can a Vendor who was Rejected During Registration Reapply?
Yes, a vendor who was previously rejected can reapply using the same email and NPWP number as in the previous registration
How do I update the requirements for the Domisili Letter that will expire within 1.5 months in the CIVD system?
• The CIVD system will send a reminder at least 30 days before your document expires.
• PBJ must immediately arrange for the extension of the Domisili Letter with the relevant authorities.
• After the document is extended, upload the updated document to the CIVD system to update your data.
Can the Completion of Work Report be attached with an invoice? How do you determine the amount?
For proof of work completion, an invoice is not required. You can simply attach the Work Handover Report (BAST) or Delivery Order (DO) document.
What documents need to be attached for tax requirements?
The attachment from the Tax Return Report (SPT) should include proof of receipt with the receipt number, as well as the completed and signed Form 1771 with the company stamp.
Is SPDA the same as TDP for ongoing tenders?
No, SPDA is not the same as TDP (Company Registration Certificate).
In the experience field and sub-field, can SPDA cover three experiences or just one?
SPDA can include up to three experiences. PBJ must submit the top three best experiences with the highest value for verification and inclusion in the SPDA.
Note: Ensure that the experiences submitted align with the sub-field registered in the CIVD system to facilitate the verification process
Does SPDA represent all business fields?
No,
• The determination of business and sub-business fields in the SPDA follows the applicable provisions, namely PTK 007.
• SPDA only covers the fields and sub-fields that align with the documents and experiences submitted by PBJ.
Note: Ensure PBJ selects relevant fields and sub-fields based on their capabilities and supporting documents to smooth the verification process.
Can a large company that is newly established and has no experience do not uploading experience?
Newly established large company is allowed not to upload any experience.
If the experience is related to goods and services contracts, can the experience be included if the goods have been delivered and have a BAST (Work Handover Report), but the contract is not yet complete?
No, it cannot be included because the main contract has not been fully completed.
How long does the process take in CIVD?
The time required for PBJ profile registration is 3 working days after the data and documents are declared complete and correct, while the profile update verification process takes 10 working days.
Why does the SPDA indicate a afiliated with another company, even though there is no affiliation?
The possible indication of a afiliated could occur if one of the commissioners or directors of your company is also listed as a commissioner or director in another company.
